Refund policy

Refund and Returns Policy

At Dan Conway Photography, we take great pride in the quality of our products and services. Please carefully read our refund and returns policy below:

1. No Returns or Refunds

Due to the nature of our products and services, we do not accept returns or offer refunds unless the item is damaged during delivery.

To request a return for a damaged item please visit our return portal here.

2. Damaged Items

If your print is damaged upon arrival, please contact us within 7 days of receiving your order. We may request proof of damage, such as photos, to process your claim.

3. Replacement or Refund for Damaged Goods

Once we have reviewed the provided proof of damage, we will either offer a replacement print or a full refund based on your preference.

4. Exclusions

This policy applies only to physical prints purchased from our website. It does not apply to digital products or services.

We appreciate your understanding and support. If you have any questions or concerns, please feel free to reach out to us at contact@danconwayphotography.uk